Politique de remboursement

Return & Refund Policy – Piace Boutique

At Piace Boutique, we aim to make your shopping experience smooth, transparent, and satisfying. We understand that online shopping can sometimes bring uncertainty — especially with sizing or preferences. That’s why we’ve created a simple and fair return policy to ensure your confidence with every purchase.

🔁 Return & Refund

📅 Return Period

You have 14 days from the date of delivery to report any issue and initiate a return or refund request — for any reason (e.g., item doesn’t fit, you changed your mind, received the wrong item, etc.).

📩 How to Return

  • Contact our customer service at info@piaceboutique.com within 14 days of delivery.

  • Provide clear photos of the product received.

  • Wait for return instructions — please do not send the item to the address on the package or website, as that is not our return location.

Once we receive and inspect your return, we’ll issue a refund within 10 business days to your original payment method.

🎯 Eligible Products

  • All items are eligible for return, regardless of reason.

  • Returns are accepted for any reason, including size, color, or personal preference.

  • Items must be returned in their original condition — unworn, unwashed, and with tags intact.

🧵 Made-to-Order Products

Even though our products are made-to-order, we still accept returns within the 14-day window.
Please double-check your order details before checkout to avoid any inconvenience.

🛠️ Sizing & Fit Issues

  • Our garments are designed with extra seam allowance for easy alterations.

  • If your item differs by more than 1 inch from the ordered measurements, we may offer a partial refund to cover local tailoring costs (with proof of receipt from your tailor).

🎨 Color Variations

  • Slight color variations due to monitor or screen settings are normal.

  • However, if the color significantly differs from what you ordered, you are eligible for a return or refund.

❌ Final Sale Items

Some items may be marked as Final Sale — these are non-returnable and non-refundable, except in cases of damage or defects.
Final Sale status will always be clearly indicated on the product page.

🔁 Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to receive a different size or item, simply return the original and place a new order.

❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery with clear photos.

  • We’ll promptly offer a replacement or full refund, based on your preference.

❌ Order Cancellations

  • Within 0–24 hours of order confirmation: 90% refund

  • Within 24–72 hours: 80% refund

  • After 72 hours and before shipping: 50% refund

  • After shipping: Orders cannot be canceled

🔒 Fraud Prevention

We partner with fraud prevention services to protect against fraudulent returns and abusive behavior. This ensures fairness for all customers and helps us maintain competitive prices.

🤝 Need Help?

For any questions or return requests:
📧 info@piaceboutique.com
🌐 www.piaceboutique.com

Our friendly customer service team is here to guide you every step of the way.